Comcast Announces Extension of COVID-19 Response Policies to June 30

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(Camden, NJ) – As shelter in place continues to be the current reality and schools remain closed across the country, Comcast announced today it will extend its commitments for Xfinity customers through June 30 to help ensure students can finish out the school year from home and remain connected to the internet during the COVID-19 crisis.

Freeholder Carmen Rodriguez talked about the necessity of internet access for families during the coronavirus pandemic.

“The online classroom experience cannot replace the value of in-person instruction, but it is a far better alternative than months spent without educating our students. Keeping families connected to wireless services is critical to make sure that these students do not fall behind,” Rodriguez said. “While we wait for schools and businesses to reopen, efforts like these to keep students online and engaged in their coursework is critical to their progress and learning.”

Originally announced on March 13, Comcast made the following commitments that will now be extended into the summer:

  • No Disconnects and Waiving Late Fees: Comcast will not disconnect a customer’s Xfinity Internet, Xfinity Mobile, or Xfinity Voice service, and will waive late fees for customers who contact the company to let them know that they can’t pay their bills during this period.
  • Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots in business and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit
  • Pausing Data Plans: While Comcast says that the vast majority of customers do not come close to using 1TB of data in a month, the company is pausing data plans to give all customers unlimited data for no additional charge.
  • Internet Essentials: Internet Essentials is the nation’s largest and most comprehensive broadband adoption program. Comcast is extending its offer of 60 days of complimentary service for new customers through June 30. Internet Essentials is normally available to all qualified low-income households for $9.95/month. For more information, visit

“These extended measures will continue to keep Americans safe and ensure that households are equipped for students to learn and stay informed at home as the nation copes with this unprecedented disruption to our daily lives,” said Dave Watson, Comcast Cable Chief Executive Officer. “Our services have never been more important, and we’re doing everything we can to keep people connected to the internet.”

For more information and updates from Comcast related to Coronavirus, visit: