Q:
How long do I have the
room?
A: Weekdays the rooms are rented by the hour. Friday
after 4 PM thru Sunday evening are rented in nine hour
blocks (3 hours for set-up, 5 hours for the event, 1
hour for clean-up). Rates are located on the website.
Q:
What about catering services?
A: The boathouse has an approved list of caterers that
you are required to use. All food must be brought in
by one of our caterers. You are not permitted to bring
in your own caterer or food. No exceptions. The list
of caterers is on the website.
Q:
Can I get my Caterer on the current list?
A: Once an approved list has been released for the year,
additional Caterers cannot be added. If they would like
to be added on the following year’s list, please
contact us at (856) 661-3188.
Q:
Do you have menus/prices for the Caterers?
A: All pricing is worked out between the client and
the caterer based off your event type.
Q:
What is the alcohol policy?
A: Alcohol is permitted but only a certified bartender
arranged through the Caterer can tend the bar. The facility
does not have a liquor license so all fundraising type
events will need a one day liquor license, obtained
through Pennsauken Township. Alcohol is limited to five
hours of serving.
Q:
What if I want an additional hour for my event on weekends?
A: The hourly rate is equal to the rental rate divided
by nine hours. That number would be the charge per hour.
Please note, an extra hour can not be used for more
serving of alcohol. Only five hours of alcohol is permitted.
Q:
What entertainment vendors are permitted?
A: You are permitted to use the entertainment of your
choice but they must have the proper insurance to enter
the facility.
Q:
What is the minimum/maximum capacity?
A: We have no minimum capacity. The maximum is 200 for
the Banquet Room, 24 for the Masters Room, and 18 for
the Board Room.
Q:
What is required for a deposit and when is it due?
A: A 50% deposit is due at the signing of the contract.
Q: Am I allowed
to put a hold on a date?
A: A date can be held for one week from when you request
the hold. After a week a deposit is required. If we
do not hear from you the hold will be lifted.
Q:
When is my final payment due?
A: Final payment is due two weeks prior to your event.
Q:
What is the security deposit?
A: The security deposit is a separate check in the amount
of $250 due fourteen days prior to the event. The check
is held in case of any damages to the room or equipment.
The check is returned within two weeks after the event
as long as no damage has occurred.
Q:
What is the cancellation policy?
A: All cancellations must be received in writing. All
deposits and monies put down toward the event are forfeited,
unless the date is rebooked. A refund will be issued
once monies from the new event are received.
Q:
What if I need to reschedule my event?
A: All deposits from original date can be moved towards
another open date. The date must be within a one year
window from original date. A new contract will be sent
out with updated information. If the new date is in
a new calendar year the new rate will apply.
Q:
Would it be possible to set up tables on the back cement?
Rent just the dance floor or the balcony?
A: No, nothing is permitted to be set up on the back
cement. All events are restricted to the second floor.
The dance floor and balcony are rented with the banquet
room, not separately.
Q:
When am I permitted to enter the facility?
A: Weekdays you are permitted at the start time listed
on your contract. Weekends you are permitted three hours
prior to start time listed on your contract.
Q:
What decorations can I use?
A: Nothing can be stuck to walls in any way (no tape,
tacks, etc.). Any open candle flames must be covered
by ¼ of an inch. Glitter, sand bags, and confetti
are NOT permitted. All decorations are handled by the
client and caterer.
Q:
Who is responsible for clean-up?
A: The client must remove all personal belongings the
night of the event. The boathouse is not responsible
for any items left after the event. All decorations
must be removed at the end of the event. The caterer
cleans up the trash.
Q:
Do you have any A/V equipment?
A: Currently we do not but we are planning to have equipment
in the future.
Q:
Do you have any stationary supplies?
A: No. It is up to you to bring your own supplies.
Q:
What kind of sound system do you have?
A: We have a podium with microphone and two additional
speakers.
Q:
Do you have easels?
A: Yes, two.
Q:
Does the boathouse have conference call capability?
A: The Board Room is the only room equipped for conference
calls.
Q:
What office equipment is available for use?
A: A few requests for reasonable amount of copies and
faxes can be accommodated.
Q:
Is the banquet room available for hourly rental on weekends?
A: Events on, Friday night, Saturday, and Sunday, are
not rented hourly. Details of weekend prices are on
the website under “Banquet Facility.”
Q:
How long can my event be and how late can it run?
A: The latest your event is permitted to run is 1 AM.
Weekend events are five hours long and weekday hours
are determined by the hours stipulated in your contract.
Q:
What discounts does the boathouse offer?
A: Only Non-Profit groups with a 501©(3) are eligible
for discounts.
Q:
Do I have to hire additional security? The website mentions
“Security Charges.” What does that entail?
A: Additional Security is mandatory for events where
majority of guests are 18 or under.
Q:
Any restrictions on using the partition in the Banquet
Room?
A: The partition is only available for use during the
week. The partition rates do not apply for weekends.
Q:
Where can my guests park?
A: There are 48 on-site parking spots. Parking is available
on North Park Drive where there is no yellow on the
curb. Additional parking can be secured but the Camden
County Park Police must be used at an additional cost.
Q:
Can you mail me information about the Banquet Facility?
A: All information can be picked up at the front desk
during our hours of operation or can be emailed or faxed
to you upon request.
Q:
Can I put my name on a waiting list if the date that
I wanted seems taken?
A: If there is a deposit on a date, that date is not
available. If you want to hold out for any cancellation,
we will hold your name and number as the next contact.
There are no guarantees that a certain date will become
available.
Q:
Do I need an appointment to see the room and get information?
A: No appointment is necessary. For the best time to
see the room, call ahead of time to make sure there
is no event going on that could prevent you from seeing
the full facility. The room can be viewed during normal
business hours.
Q: Is it possible to see the room during
an event to see it set up?
A: No one is allowed to go to upstairs during an event.
If you arrange to see the room with the Caterer of the
event, they must meet you in the lobby first and take
you upstairs. If there is no arrangement through the
Caterer, the room can only be seen up until 1 hour before
the event begins.
Q:
Is the Boathouse Handicap Accessible?
A: Yes.
Q:
What are your hours of operation?
A: The hours of operation are on the website.
